After having so many live performance troubles with the M-Audio Firewire 410, I looked around for the best alternative. My research lead me to the MOTU UltraLite mk3. People referred to it as â€œrock solidâ€ and I had previously heard lots of great things about MOTU hardware. There's not a lot of competition in this area for some reason. Anyway, I bought one.
Immediately I started having audio drop-outs. Firmware upgrades were involved. I filed a trouble ticket and I complained on Twitter. I read lots of posts and comments about MOTU's â€œlegendaryâ€ bad support (which was not so legendary that I knew about it before I bought one of their products). I wound up going back tonight to have a look at my ticket's status and check this out:
Wow, ten days later and my ticket's still Unread. I mean I guess appreciate that they're up front about not caring, but maybe putting forth at least the illusion of customer service would be a better business strategy. I don't know.